FREQUENTLY ASKED QUESTIONS AND SHOP POLICIES
TURNAROUND
All orders are made especially for you which takes time so our usual turnaround for our physical items such as handmade items and business stationery is currently around 7 -10 working days from the date of order.
Digital items vary in turnaround timescale but this will be clearly conveyed to you at the time of ordering.
Please note that proofs will be sent for all design based items to the email address given at time of ordering and no printing will take place until your approval of the proof(s) has been received.If your approval isnot received in a timely manner then this will significantly delay your order so please check your emails.
DELIVERY
Our physical items being delivered to the UK are shipped via Royal Mail 1st class post so should be with you between 1-3 days after the items have been despatched. For larger or heavy orders a courier may be used and you will be advised of a tracking number at despatch.
If you require a shipping upgrade then please contact us to discuss your options.
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Digital items such as logos or graphic design items are sent digitally to the email address given at the time of order. The email may go into your spam folder so if you cannot locate it, please check in this folder before contacting us.
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Tasha and Ted are not responsible for any customs taxes which may become payable and these must be paid by you, the customer, in order to receive your items.
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Shipping charges are non refundable unless on the rare occasion, an item is faulty.
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Our DELIVERY COSTS are as follows:-
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Digital Items only - free delivery as these are supplied via email
Up to 1kg - £2.75
1kg - 2kg - £5.00
Over 2kg - £8.75
Retail Orders over £75 - FREE DELIVERY
PACKAGING
Tasha and Ted are trying to help save the planet and cut down on plastic packaging as much as we can. Where possible, all our plastic packaging such as bubble wrap and our large boxes etc are reused from deliveries that we have received in order to help our wonderful planet. We may also from time to time used shredded gift wrap to help keep your order safe as this an effective packaging material and uses what otherwise would end up in landfill. We encourage you to recycle and reuse as much of the packaging we send your order out in as much as possible. Together we can make a difference.
RETURNS
If in the unlikely event you wish to return your order then kindly contact us to advise us that the item(s) are being returned. Unless an item is faulty then return postage costs will not be refunded and are at your own expense.
Any items returned must be in a saleable condition (including original packaging still in tact and unopened) and be returned within 30 days from the date of purchase.
A refund will be issued for the item(s) amount within 7 days of the items being received back to Tasha and Ted. We advise using a signed for delivery service so you can clearly track your return's progress.
In the unikely event that an item is faulty then please contact us and we will arrange for the item to be returned to us and a replacement item sent out as soon as is possible.
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Personalised items and digital items are excluded from our return's policy and are non refundable.
PROOFS
If you are ordering personalised stationery such as stickers, business cards, flyers etc then a digital proof of the item(s) will be sent to the email address given at the time of ordering. Please check this proof carefully including all spellings, links etc as once approved this will be exactly what is printed. Unfortunately if a proof is approved Tasha and Ted cannot be held responsible for any errors spotted after approval has taken place.
MINIMUM ORDER QTY
Tasha and Ted specialise in helping small businesses and accordingly have no minimum order quantities ass we understand you quite often don't have the money or space to order 1000's of items at a time so feel free to order as many or as few items as you need.
WHOLESALE
Tasha and Ted are happy to offer our products on wholesale terms if you wish to buy in bulk. Feel free to contact us to discuss your requirements and we will happily provide you with wholesale prices .